Terms & Conditions

1. Products & Product Information

We make every effort to ensure that product names, descriptions, ingredients, images, weights, and other product information displayed on our website are accurate and up to date.Product images are provided for reference. Actual products may vary slightly in appearance, colour, or packaging.We reserve the right to update product information, availability, packaging, or ingredients when necessary.

2. Orders & Acceptance

Orders can be placed through our website by selecting the desired products, adding them to the shopping cart, and completing the checkout process. An order is considered confirmed only after successful payment and receipt of an order confirmation. We reserve the right to accept, decline, or cancel an order in certain circumstances, including product unavailability, incorrect pricing or product information, or suspected fraudulent activity. If an order is cancelled after payment has been received, the applicable amount will be refunded to the customer.

3. Pricing & Payments

All product prices displayed on our website are listed in Indian Rupees (INR) and are subject to change without prior notice. The price applicable to an order is the price displayed on the website at the time the order is placed. Any applicable shipping or delivery charges will be displayed during checkout before the order is completed. Payments must be made through the payment methods available on our website. Orders will be processed after successful confirmation of payment. We take reasonable steps to maintain accurate pricing information. If an obvious pricing error occurs, we reserve the right to cancel the affected order and refund any payment received.

4. Shipping & Delivery

We currently deliver orders within India. Orders are generally processed within 1–2 business days after successful payment confirmation. Delivery times may vary depending on the customer's location, courier availability, weather conditions, holidays, or other circumstances beyond our control. Once an order has been dispatched, customers will receive shipping or tracking information where available. Customers are responsible for providing a complete and accurate delivery address and contact details. Sun Pickles is not responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.

5. Cancellation, Refunds & Returns

Customers may request cancellation of an order as soon as possible after placing it. Cancellation requests can be accepted only before the order has been dispatched. Once an order has been dispatched, cancellation may no longer be possible. Refunds, where applicable, will be processed according to our Refund & Cancellation Policy. Refund eligibility may depend on the circumstances of the order, including payment status, cancellation timing, product availability, or delivery issues. Due to the nature of food products, returns are generally not accepted after delivery. If you receive a damaged, incorrect, or otherwise problematic product, please contact us promptly with your order details and relevant photographs so that we can review the issue and provide an appropriate resolution. For complete details, please refer to our Refund & Cancellation Policy.

6. Product Quality & Storage

Our products are prepared and packed with care using selected ingredients and appropriate food-handling practices. Customers should store products according to the storage instructions provided on the product packaging. Once a product has been delivered, proper storage and handling are the customer's responsibility. Because our products are food items, taste, texture, colour, and appearance may vary slightly between batches. Such natural variations do not necessarily indicate a product defect. Customers should check the product packaging for relevant information such as ingredients, weight, storage instructions, and best-before details before consuming the product.

7. Customer Responsibilities

Customers are responsible for providing accurate information when placing an order, including their name, delivery address, phone number, and email address. Customers should review their order details carefully before completing the purchase. Customers must use the website and its services for lawful purposes and must not attempt to misuse the website, interfere with its operation, or engage in fraudulent activities. If you have any questions regarding an order or product, please contact Sun Pickles using the contact details provided on our website.

8. Intellectual Property

All content on the Sun Pickles website, including text, product descriptions, photographs, graphics, logos, branding, and other materials, is owned by or used by Sun Pickles with appropriate rights. This content may not be copied, reproduced, modified, distributed, or used for commercial purposes without prior written permission from Sun Pickles.

9. Limitation of Liability

Sun Pickles takes reasonable care to provide accurate product information and reliable services through our website. However, we do not guarantee that the website will always be available, uninterrupted, or free from technical issues. To the extent permitted by applicable law, Sun Pickles will not be liable for losses or damages arising from circumstances beyond our reasonable control, including courier delays, delivery disruptions, technical failures, or events outside our control. Our liability in relation to any product purchased through the website will be limited to the amount paid by the customer for the affected product, to the extent permitted by applicable law.

10. Changes to Terms

Sun Pickles may update or modify these Terms & Conditions from time to time to reflect changes in our products, services, business practices, or applicable requirements. Any updated Terms & Conditions will be published on this page. Customers are encouraged to review this page periodically for any changes. Your continued use of the website after updated terms are published constitutes acceptance of the revised Terms & Conditions.

11. Contact Information

If you have any questions, concerns, or requests regarding these Terms & Conditions or an order placed through our website, you can contact us using the details below. 
Sun Pickles
Visakhapatnam, Andhra Pradesh, India
Phone: +91 94938 88273
Email: info@sunpickles.in
We will make reasonable efforts to respond to customer enquiries and provide appropriate assistance.