Privacy Policy

1. Information We Collect

We may collect information that you provide when you create an account, place an order, contact us, or otherwise interact with our website. This may include your name, phone number, email address, billing and delivery address, order details, and other information necessary to process and fulfil your order. Payment information is processed through our payment service providers. We do not store your complete card, UPI, or banking credentials on our website.

2. How We Use Your Information

We use the information we collect to process and fulfil orders, provide customer support, communicate with you about your orders, and improve our products and website. We may use your contact information to send order confirmations, shipping or delivery updates, and responses to enquiries. We may also use information to prevent fraudulent or unauthorised activities, maintain website security, and comply with applicable legal or regulatory requirements.

3. Payment Information

Payments made through our website are processed securely through our third-party payment service providers. When you make a payment, certain information may be shared with the payment provider as necessary to authorise and complete the transaction. Sun Pickles does not store complete debit card, credit card, UPI, or banking credentials on its website. Payment providers handle payment-related information according to their own privacy and security practices.

4. Sharing of Information

We do not sell or rent your personal information to third parties. We may share necessary information with trusted service providers who help us operate our business, such as payment processors, courier and delivery partners, website service providers, and other vendors involved in fulfilling your order. We may also disclose information when required by law, legal process, or a valid request from a government or regulatory authority.

5. Cookies & Website Usage

Our website may use cookies and similar technologies to improve website functionality, remember user preferences, understand website usage, and provide a better browsing experience. Cookies may also be used for essential website functions, such as maintaining shopping cart information and supporting the checkout process. You can adjust your browser settings to manage or disable cookies. However, disabling certain cookies may affect some website features or functionality.

6. Data Security

We take reasonable measures to protect the personal information we collect from unauthorised access, misuse, alteration, disclosure, or loss. We use appropriate administrative, technical, and organisational safeguards to help protect information submitted through our website. However, no method of transmitting or storing information online can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including processing orders, providing customer support, maintaining business and transaction records, resolving disputes, and meeting applicable legal or regulatory requirements. When personal information is no longer required for these purposes, we may securely delete or anonymize it where reasonably practicable.

8. Your Rights & Choices

You may contact us to request access to, correction of, or updates to the personal information we hold about you, subject to applicable law.You may also contact us if you have questions about how your personal information is used or if you wish to raise a privacy-related concern. To protect your information, we may need to verify your identity before responding to certain requests.

9. Third-Party Links

Our website may contain links to third-party websites or services, including payment providers, delivery partners, and social media platforms. These third-party websites have their own privacy policies and terms of use. Sun Pickles is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of any third-party website before providing personal information.

10. Changes to This Privacy Policy

Sun Pickles may update this Privacy Policy from time to time to reflect changes in our business practices, website features, services, or applicable legal requirements. Any updated Privacy Policy will be published on this page. We encourage you to review this page periodically to stay informed about how we handle personal information. Your continued use of our website after an updated Privacy Policy is published means that you acknowledge the changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us.
Sun Pickles
Visakhapatnam, Andhra Pradesh, India
Phone: +91 94938 88273
Email: info@sunpickles.in
We will make reasonable efforts to review and respond to privacy-related enquiries.