At Sun Pickles, we take great care in preparing, packing, and shipping our products so that you receive them fresh and in good condition. As our products are food items, we follow the refund, cancellation, and return policy outlined below.

1. Returns

Due to the nature of our food products, we generally do not accept returns or exchanges once an order has been delivered.

However, if you receive a product that is damaged, incorrect, or has an issue attributable to us, please contact us as soon as possible.

2. Damaged or Incorrect Products

If your order arrives damaged, leaking, or contains a product different from what you ordered, please contact us within 24 hours of delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

• Any other relevant details about the order

After reviewing the information, we will determine the appropriate resolution, which may include a replacement or refund.

3. Refunds

If your refund is approved, the applicable amount will be processed to your original payment method.

The time taken for the refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

4. Order Cancellation

Cancellation requests must be received before the order has been processed or shipped. 

Once an order has been processed or shipped, cancellation may no longer be possible.

5. Non-Refundable Situations

Refunds or replacements will generally not be provided for:

• Change of mind after placing an order

• Incorrect address or contact details provided by the customer

• Failure to receive the order due to the customer’s unavailability

• Improper storage or handling of the product after delivery

• Products that have been opened, used, or consumed

• Delays caused by circumstances outside our control

6. Product Quality

Our pickles and other food products are prepared and packed with care. Since they are food products, variations in appearance, texture, or colour may naturally occur and do not necessarily indicate a quality issue.

Please follow the storage instructions provided with the product to maintain its quality.

7. How to Contact Us

If you have received a damaged or incorrect product, or if you have any questions regarding refunds or returns, please contact us through the Contact Us section of our website.

We will review your request and do our best to resolve the issue fairly and promptly.

8. Policy Updates

Sun Pickles reserves the right to update or modify this Refund & Cancellation Policy when necessary. Any changes will be posted on this page.

Last Updated: August 2026