Shipping & Delivery Policy

1. Order Processing

Orders are generally processed within 1–2 business days after successful payment confirmation. Orders placed on Sundays or public holidays may be processed on the next available business day. We may contact you if additional information is required to process your order or if there is an unexpected delay in processing.

2. Shipping & Dispatch

Once an order has been processed, it will be packed and dispatched through an appropriate courier or delivery service. Customers will receive shipping or tracking information where available after the order has been dispatched. Dispatch and delivery times may vary depending on the destination, courier availability, weather conditions, public holidays, and other circumstances beyond our reasonable control.

3. Delivery Time

Delivery times depend on the customer's location and the courier service handling the shipment. While we aim to deliver orders within the estimated timeframe provided at checkout, delivery dates are estimates and are not guaranteed. Unexpected delays may occur due to weather, transportation issues, courier disruptions, holidays, or other circumstances beyond our control.

4. Delivery Address & Customer Responsibility

Customers are responsible for providing a complete and accurate delivery address, phone number, and other contact details when placing an order. Please carefully review your delivery information before completing the purchase. Sun Pickles is not responsible for delivery delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer. If you need to update your delivery address after placing an order, please contact us as soon as possible. Address changes may not be possible once the order has been dispatched.

5. Delivery Issues & Damaged Products

If your order arrives damaged, incorrect, incomplete, or in an unsuitable condition, please contact Sun Pickles as soon as possible after delivery. Please provide your order details along with clear photographs of the product and packaging so that we can review the issue. Depending on the circumstances, we may provide an appropriate resolution in accordance with our Refund & Cancellation Policy.

6. Undelivered or Returned Shipments

If a shipment cannot be delivered because the address is incorrect or incomplete, the recipient is unavailable, or the shipment is otherwise returned by the courier, we may contact the customer to arrange the next appropriate step. Additional shipping charges may apply if a shipment needs to be resent due to incorrect address information, repeated delivery attempts, or other circumstances attributable to the customer. If an order is returned to us and cannot reasonably be redelivered, any refund will be handled in accordance with our Refund & Cancellation Policy.

7. Shipping Charges

Applicable shipping or delivery charges, if any, will be displayed during the checkout process before the order is placed. Shipping charges may vary depending on the order, delivery location, package weight, or other applicable factors. Any shipping charges applicable to your order will be included in the total amount payable before you complete the purchase.

8. Contact Information

If you have any questions regarding shipping, delivery, tracking, or an order, please contact us using the details below.
Sun Pickles
Visakhapatnam, Andhra Pradesh, India
Phone: +91 94938 88273
Email: info@sunpickles.in
We will make reasonable efforts to assist you with your shipping or delivery enquiry.